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| 01 | Points Multiplier | 1× | 1.5× | 2× | 3× |
| 02 | Tier Change Bonus | — | 50 pts | 100 pts + free product | 200 pts + free product |
| 03 | Free Shipping | Orders of $95 and more | Orders of $75 and more | Always Free | Always free + priority |
| 04 | Birthday Reward | Recognition Email | 200 bonus pts | Free Birthday Product | 300 pts or free gift set |
| 05 | Early Access | — | 24 h | 48 h | 72 h + pre-order |
| 06 | VIP Newsletter | — | |||
| 07 | Surprise Gift | — | — | Quarterly | Monthly |
| 08 | Access to Luc's Lab | — | — | ||
| 09 | Exclusive Products | — | — | ||
| 10 | VIP Line | — | — | — | |
| 11 | Co-Creation | — | — | — | |
| 12 | Annual VIP Event | — | — | — | |
| 13 | Ambassador Program | — | — | — |
Frequently Asked Questions
How do I join the loyalty program?
Simply create an account to start earning rewards!
How do I earn points?
Earn points by signing up, making purchases, and more! Discover all the ways to earn points.
How do I redeem my points?
Log in and visit your Loyalty page to redeem your points for rewards. You can also use your points directly at checkout.
Where can I see my points balance?
Log in to your account! Your points balance will be highlighted at the top of the page.
Do my points expire?
Points expire after one year of account inactivity.
Do my rewards expire?
Rewards do not expire once they are activated in the account.
What happens to my points if I return a purchase?
If you return a purchase, the points you earned for that purchase will be deducted from your account.
When do I receive my birthday gift?
On your birthday! The only case where birthday points will be carried over to the following year is if your birthday falls within the day after the date you entered it.
I forgot to use my points at checkout, can I apply them retroactively?
No, unfortunately points cannot be applied to an order after the purchase has been completed.