Refund policy

Last updated: October 22, 2026

A tracking number allowing you to follow the delivery of your package at all times. The customer is responsible for retrieving their package promptly in order to protect their products from freezing.

Refund conditions

• Only products purchased from the www.lucvincent.com store (including with the Shop app) or from the Luc Vincent store on Amazon are eligible for the 60-day money-back guarantee. For Luc Vincent products purchased in a pharmacy, from another retailer or on another website, please contact your retailer directly.
• Refunds will only be issued upon receipt of the products. Please allow 10-14 days after we receive your returned package before the refund is processed.
• Shipping fees will not be refunded, unless the merchandise is defective.
• Return shipping costs are entirely the customer's responsibility. The customer is responsible for arranging and shipping their return package themselves, including choosing the carrier, purchasing the shipping label, and tracking the shipment.
• Electrical appliances are covered by the 60-day guarantee. After 60 days, the manufacturer's warranty applies, under the manufacturer's terms.
• In the event of a partial return of a routine, collection, or promotion, the items kept will be recalculated at their regular unit price. In addition, if the final order amount falls below $95, the original shipping fees will be applied.
• Gift offered with a purchase: the gift is neither refundable nor exchangeable for a credit. If you return the products from the offer without the gift, the regular price of the gift, as stated at the time of purchase, will be deducted from your refund. If you return the gift along with the products, the refund is complete. Example: for a $150 purchase that includes a gift with a regular price of $30, if you keep the gift, the refund will be $120. A defective gift may be returned for an exchange.
• Products are refundable but not exchangeable, unless they are defective.

Before you order

• Promotional codes must be applied before completing the transaction. Adjustments after orders have been finalized are not always possible.
• The buyer is responsible for ensuring the accuracy of their order before completing the transaction.

How to return an item

1. Send an email to info@lucvincent.com to notify us of your return request.

   This request must be made before you ship your package. Please include in your message:

   • your full name
   • your Luc Vincent order number (e.g.: LV.C12345)
   • your full address

2. The customer is responsible for arranging and shipping their return package themselves, at their own expense, using the carrier of their choice.

   We recommend keeping proof of shipment and a tracking number until confirmation of receipt of your return.

3. Ship to the following address:

   LUC VINCENT SOINS POUR CHEVEUX
   210 RUE JOSEPH-CARRIER
   VAUDREUIL-DORION
   J7V 4J2

Sincerely
Customer Service
Luc Vincent Coiffure