Refund policy
RETURN AND REFUND POLICY
Return and Refund Policy
*ATTENTION: RETURNS OF PRODUCTS PURCHASED FROM A RETAILER
Products purchased from a retailer (outside of our online store) and returned directly to our warehouse will not be reshipped to the customer. Returns will only be accepted for products purchased directly from our website www.lucvincent.com.
Products purchased from a retailer (outside of our online store) and returned directly to our warehouse will not be reshipped to the customer. Returns will only be accepted for products purchased directly from our website www.lucvincent.com.
If you are not entirely satisfied with your new purchases, you may return these items for a full refund of the purchase price within 60 days of your order. see exceptions
A tracking number allowing you to track the delivery of your package at all times. The customer is responsible for retrieving their package promptly in order to protect their products from freezing.
- *Only products purchased from the www.lucvincent.com store are eligible for the 60-day money-back guarantee. For Luc Vincent products purchased elsewhere, please contact your retailer directly.
- *Refunds will only be processed upon receipt of the products. Please allow 10–14 days after we receive your returned package before the refund is issued.
- *Products marked as "final sale" are not eligible for exchange or refund, unless the merchandise is defective.
- *Shipping fees will not be refunded, unless the merchandise is defective.
- *Return shipping costs for refund purposes are the customer's responsibility. A return label will be sent to you by email, and a $10 fee will be deducted from your refund.
- *The buyer is responsible for ensuring the accuracy of their order before completing the transaction.
- *Promotional codes must be applied before completing the transaction. Adjustments after orders are finalized are not always possible.
- *Electric styling tools are covered by the manufacturer's warranty. They are not eligible for the 60-day guarantee.
- *Hair colour products are not eligible for the 60-day guarantee.
- *In the event of a partial return of a routine, collection, or promotion, the items kept will be recalculated at their regular unit price. Additionally, if the final order amount falls below $95, the original shipping fees will be applied. Please note that complimentary gifts must also be returned; otherwise, their value will be deducted from your refund.
- *Brush returns are only accepted if the item has not been used.
- *Products are refundable but not exchangeable.
How to return an item:
1-Send an email to info@lucvincent.com to notify us of your return request.
Please include in your message:
*your full name
*your Luc Vincent order number (e.g.: LV.C12345)
*your complete address
2-An email will be sent to you with a link allowing you to print your return label. In the same email, you will find a QR code and a return code (e.g.: PR12345) that you can present at your local Canada Post office to have your return label printed if you do not have a printer.
3-Ship via Canada Post to the following address:
LUC VINCENT SOINS POUR CHEVEUX
210 RUE JOSEPH-CARRIER
VAUDREUIL-DORION
J7V 4J2
J7V 4J2
Sincerely,
Customer Service
Luc Vincent Coiffure
Customer Service
Luc Vincent Coiffure
DISCLAIMER
As our products are temperature-sensitive, it is imperative that your package be retrieved from outdoors (community mailbox, letterbox, etc.) during freezing or extremely cold weather. You may also choose the option of picking up your package at the counter of your local post office. We disclaim all liability for freezing or other damage caused by exposure to cold during shipping.