Refund policy

 

RETURNS AND REFUNDS POLICY

Returns and Refunds Policy

Last updated: August 17, 2026

*ATTENTION: RETURNS OF PRODUCTS PURCHASED FROM A RETAILER
Products purchased from a retailer (outside of our online store) and returned directly to our warehouse will not be reshipped to the customer. Returns will only be accepted for products purchased directly from our website www.lucvincent.com.


If you are not fully satisfied with your new purchases, you may return these items for a full refund of the purchase price within 60 days of your order. see exceptions

A tracking number allowing you to follow your package delivery at all times. The customer is responsible for retrieving their package promptly in order to protect their products from freezing.

  • *Only products purchased from the www.lucvincent.com store are eligible for the 60-day money-back guarantee. For Luc Vincent products purchased outside of the store, please contact your retailer directly.
  • *Refunds will only be processed upon receipt of the products. Please allow 10–14 days after we receive your returned package before the refund is issued.
  • *Products marked as "final sale" are not eligible for exchange or refund, unless the merchandise is defective.
  • *Shipping fees will not be refunded, unless the merchandise is defective.
  • *Return shipping costs are entirely the responsibility of the customer. The customer is responsible for arranging and shipping their return package themselves, including selecting the carrier, purchasing the shipping label, and tracking the shipment.
  • *The buyer is responsible for ensuring the accuracy of their order before completing the transaction.
  • *Promotional codes must be applied before completing the transaction. Adjustments after orders have been finalized are not always possible.
  • *Electric styling tools are covered by a manufacturer's warranty. They are not eligible for the 60-day guarantee.
  • *Hair colour products are not eligible for the 60-day guarantee.
  • *In the case of a partial return of a routine, collection, or promotion, the retained items will be recalculated at their regular unit price. Additionally, if the final order amount falls below $95, the original shipping fees will be applied. Please note that complimentary gifts must also be returned; otherwise, their value will be deducted from your refund.
  • *Brush returns are only accepted if the item has not been used.
  • *Products are refundable but not exchangeable.

How to return an item:
1-Send an email to info@lucvincent.com to notify us of your return request. 
Please include in your message:
*your full name 
*your Luc Vincent order number (e.g.: LV.C12345)
*your complete address
2-The customer is responsible for arranging and shipping their return package themselves, at their own expense, using the carrier of their choice. We recommend keeping proof of shipment and a tracking number until your return has been confirmed as received.
3-Ship to the following address:
LUC VINCENT SOINS POUR CHEVEUX
210 RUE JOSEPH-CARRIER
VAUDREUIL-DORION
J7V 4J2

Sincerely,
Customer Service
Luc Vincent Coiffure


DISCLAIMER

As our products are temperature-sensitive, it is imperative that packages be retrieved from outdoor locations (community mailboxes, letterboxes, etc.) during freezing or extremely cold weather. You may also choose the option of picking up your package at the counter of your local post office. We disclaim all responsibility for freezing or other damage caused by exposure to cold during shipping.